你对计算机感兴趣吗? Do you enjoy figuring out how computer networks operate, or how to de-bug 项目? 你是一个解决问题的人吗? Are you patient with your gr和ma when she calls you asking how to work her email, or happy to be the one person to whom your friend goes when he can't figure out his new app?
如果你喜欢通过解决人们的技术问题来取悦他们, 然后，学习计算机支持专家的工作可能会让你感兴趣.
The computer support specialist's job description is fairly simple: the computer support specialist is the go-to person when there are problems with an organization's or person's computers, 项目, 软件, 和/或信息技术(IT)设备.
Computer support specialists work patiently with employees, customers, or callers. 它们引导用户完成解决计算机相关问题的步骤. They may also set up or repair computer equipment 和 train users on how to operate computer hardware or 软件.1
Computer support specialists work for a variety of businesses or institutions. For example, some work in offices, others in call centers, 和 some may even work from home.1
如果你是电脑支持专家, your typical day might involve working with other IT specialists to analyze 和 troubleshoot network problems. You might spend part of your morning helping people who don't underst和 their computers. You might be on the phone with someone who just erased an important document or is having trouble with his web site's server. 其中一些人可能真的对他们的问题感到焦虑. Your job is to be patient 和 helpful, 和 you get the satisfaction of fixing what's broken.
培训要求因雇主而异, but most require an associate's degree or a certificate from a technical school. Some computer support specialists have a bachelor's degree in computer science, 工程, 信息科学, 或者网络工程.1 Certification in specific operating systems 和 软件 (such as Microsoft) may be helpful, 尤其是在申请使用这些产品的公司的工作时.
除了上面列出的各种培训, 计算机支持专家必须有很好的客户服务技巧.1 This means they must be able to listen 和 must want to underst和 the problems being communicated to them - often from people with limited knowledge of computer systems.
Think of a computer support specialist as a translator for people who are not as tech-savvy as you are.
Computer support specialists also must be able to effectively communicate solutions. That means having the patience, in some cases, to go baby-step-by-baby-step with certain customers. 当培训人们如何操作新的硬件或软件时, 他们都需要对产品有足够的了解才能回答问题, 同时也要清楚, 有效的沟通者.1
据美国政府统计，计算机支持专家 年薪可能在47,610美元左右. 在这一领域招聘的企业包括计算机系统设计公司, 电信公司, 金融保险公司, 以及教育服务机构.1
The 劳工统计局 deems that computer support specialists have a bright employment outlook: Employment in this field is projected to grow faster than the average for all occupations between 2014 和 2024.1
Many businesses 和 organizations rely on computer support specialists to help with the daily challenges associated with computer 和 network technology. This is a growing field, offering increased opportunity for employment in the coming years. 如果你认为你会喜欢这种工作, now is the time to begin training by taking some computer or 工程 courses. 你可能会开始一个新的和有益的未来.
Please keep in mind employment 和 income cannot be guaranteed by any educational institution for students or graduates. 另外, salary data cited in this article is based on median data provided by the United States Department of Labor, 不能反映起薪或入职薪金, 并且会根据地理位置的不同而有很大差异.
1 http://www.bls.gov/ooh/computer-and-information-technology/computer-support-specialists.htm
